Our Avenue Apothecary & Spa Policies|
For U.S. orders, packages are shipped USPS Priority Mail. For Canadian orders, packages are shipped via USPS Priority Mail International. We do not use any Saturday/Sunday service options so business days are considered Mondays - Fridays, excluding holidays. At this time we do not ship to Military Bases (APO, FPO, ETC.).
What are your shipping and handling rates?
Shipping and handling is based on your total weight of your order, and is calculated at the checkout screen for your review before submitting your order.
Do you ship internationally?
Not at this time. If a strong enough demand for this arises, we may review this stand at a later date.
You may not return any merchandise purchased online from the Avenue Spa Store. You may however exchange unopened, unused and undamaged items provided that the exchange meets the guidelines described below. Please note the merchandise purchased at the Avenue Apothecary & Spa can't be returned via mail.
What you need to do
Merchandise purchased online through Avenue Spa Store which meets the exchange guidelines for online purchases, may be returned via mail. Before returning anything by mail to us, you first must contact us via email (firstname.lastname@example.org) and obtain a Return Authorisation number. Any exchanges mailed to us without a pre-approved RA may be refused without notice, automatically returned and a handling fee may be assessed. An RA is valid for 10 days.
How the process works
You will be responsible for all shipping and insurance charges for exchanges, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to your account. Allow 14 days from when we accept your returned product for the processing of your credit.
For any exchange, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories. Exchanges are only valid for 30 days from date of purchase.
At the Avenue Spa Store, we are committed to securing and protecting the personal information we receive from you. We have an established information security program, and we maintain reasonable security via technical, physical and administrative safeguards to protect the information we receive from our customers. When we request personal information at this website, it is received over our secure servers. We use a technology called Secure Sockets Layer (SSL), which encrypts sensitive information (such as credit card information).SSL is the electronic commerce standard for securing information as it travels over the Internet.
If you have any specific questions or concerns about our commitment to security, please contact us. If you have any questions about using your credit card online, we recommend that you talk with your credit card company. They can explain the protections that they maintain as well as the specific terms and conditions of your account.
Personal information we collect online
When you make a purchase on avenuespastore.com, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
Creating an account allows you to save certain billing information so that you can track the status of your orders. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at anytime. Simply go to your Account page, log in with your email address and password, then click "Edit or View Your Account."
Occasionally we conduct surveys and contests on avenuespastore.com. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, we may ask for other optional survey information, such as gender, age and previous shopping experience with the Avenue Apothecary & Spa.
Cookies and other computer information
Like most other commercial websites, we use standard "cookie" and "web beacon" technology and web server logs to collect information about how our website is used. Cookies are pieces of data that a website transfers to a visitor's hard drive for record-keeping purposes. Cookies placed on our website may be set directly by our servers or by third parties providing analytics and technical services to us. Please note that you can set your browser to refuse all cookies or to indicate when a cookie is being sent, however some portions of our website may not work properly if you refuse all cookies.
Web beacons are transparent pixel images that are used in collecting information about website visitor activities and e-mail response and tracking. For example, if we send you an e-mail message, we (or third parties providing services on our behalf) may collect information through web beacons to determine whether you have opened the e-mail message or clicked on links located within the e-mail message.
Information gathered through cookies and by our web server logs may include your IP address, your Internet browser (e.g., Netscape), your operating system (e.g., Windows 2000), the domain name of your internet service provider (e.g., AOL) the date and time of your visits, the pages viewed, the time spent at our website, and the websites visited just before and just after our website. This information may be associated with your personal information.
Is information shared with third parties?
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for any of their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions and to deliver packages.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.
How will my information be used?
Information collected on avenuespastore.com may be used in the following ways:
You can access and correct information you have shared with us online if you have established an account with avenuedayspa.com. Simply go to your Account page, log in with your email address and password, then click "Edit or View Your Account" and edit or delete whatever information you wish. Do not share your password with anyone. If you have not established an account with avenuedayspa.com, click your here and then click the "Create New Account" button.
How can I decide what promotional communications I will receive?
The personal information you supply us will be added to our customer database. We may send you promotional emails about the Avenue Apothecary & Spa products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional email by clicking the "unsubscribe" link. You may also email or write us. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all Avenue Day Spa employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
All information transmitted through avenuespastore.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website, such as the Checkout and My Account features.
Linking to and from outside websites
Whom do I contact with questions?
Avenue Apothecary & SpaPlease remember to include your postal address, e-mail address and phone number with your correspondence.
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